I really like Kansept knives. I have written numerous positive reviews about them. This is NOT one of them. I currently own fourteen Kansepts, with twelve of them being bought since mid-December.I did not buy my knife from Amazon, although I've bought hundreds of knives from them. During the holidays, I visited Kancept's website. I can't remember if I bought a knife that first time or not, but I did sign up to receive promotional emails. In no time at all, I got an offer to buy a Warrior at a wonderful price, so I bought it. A day or two later, I got another promotion and I bought another knife. Repeat another ten times.The prices really were really good. Shipping went well. The knives were perfect. I started out the holidays owning two Kancepts, and by the first week of February, I had added another dozen. I was happy and devoted. And then I bought their Mini Accipiter.It arrived with ZERO lock-up. The lock didn't even TOUCH the blade! I’m lucky I didn’t wound myself. Obviously, you can't use a knife with that problem, so I immediately wrote Kansept's shipping center, which has to be somewhere in the United States, based on shipping time. I asked them to send me a new knife and assumed they would do so send me a mailing label so that I could send back the faulty one.The next day, they wrote back and asked me to send them my order number. That's ALL they said. No "Sorry for the inconvenience," no "Oops." I sent it within minutes of their request.That was early in the day on February 9. It's currently February 18. I have fought for nine days to get resolution. The Chinese New Year’s festival is/was happening and that was a higher priority than minding the store. Today, after many, many emails, I got a refund. That’s why I changed this rating from a 1 to a 3.Kansept is not yet ready for the Big Dance. They are fine knife people, but they are not sound business people. In today’s instant, online world, it is corporate suicide to not make customer service your primary mission. The lesson is, be certain of your source when buying online. Direct-to-consumer marketing may save you a little money, but it can also be maddening and treacherous.L